Privacy Policy
Effective date: May 9, 2026
Ali Mukhtar Agencies ("we", "us", or "our") respects your privacy and is committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services, in accordance with applicable laws in Pakistan including the Prevention of Electronic Crimes Act (PECA) 2016.
1. Data Controller
Ali Mukhtar Agencies, 155-B, 37th Street, off Kh-e-Bukhari, Phase-6, DHA, Karachi, Pakistan, is the data controller responsible for your personal information submitted through this website.
2. Information We Collect
We may collect the following types of information:
- Contact information: Name, email address, phone number, and company name submitted through our contact form or quote request form.
- Shipment details: Origin, destination, and service preferences you provide when requesting a quote.
- Communication records: Messages sent via WhatsApp, email, or phone in connection with our services.
- Technical data: IP address, browser type, and pages visited (collected automatically via standard server logs).
3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide customs clearing, freight forwarding, and logistics services.
- Prepare quotations and process shipment documentation.
- Communicate updates regarding your shipments.
- Improve our website and customer service.
- Comply with legal and regulatory requirements, including those of the Federal Board of Revenue (FBR).
4. Lawful Basis
We process your information based on: (a) your consent when you submit a form or contact us; (b) performance of a contract when you engage our services; and (c) legitimate business interests such as responding to inquiries and improving our services.
5. WhatsApp and Third-Party Services
Our website uses WhatsApp click-to-chat functionality. When you initiate a conversation via WhatsApp, your message and phone number are processed by Meta Platforms, Inc. in accordance with their Privacy Policy. This may involve cross-border transfer of your data outside Pakistan. We do not control Meta's data practices.
6. Data Sharing
We do not sell or rent your personal information. We may share data with:
- Government authorities (e.g., FBR, Pakistan Customs) as required for customs clearance.
- Shipping carriers and logistics partners necessary to fulfill your shipment.
- Legal authorities if required by applicable law.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Your Rights
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at info@alimukhtar.com.
10. Cookies and Analytics
This website does not currently use tracking cookies or third-party analytics. If we introduce analytics or cookies in the future, we will update this policy accordingly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: info@alimukhtar.com
- Phone: +92 321 8888865 · +92 300 8270873
- Address: 155-B, 37th Street, off Kh-e-Bukhari, Phase-6, DHA, Karachi, Pakistan